Our products are backed by a 30-day return and a one-year warranty.Depending on the condition of goods and packaging materials, returns can be subject to a small restocking fee (up to 20% of the item’s purchase price). If the item is returned in "new" condition with all packaging intact, it will not be subject to a restocking fee. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out), and all accessories. We will charge you the original purchase price for damaged, altered, or missing items, including items which have tape or writing on them. We reserve the right to refuse any such returns. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid, unless we have provided prepaid postage (defective products within the 30-Day Guarantee period are eligible for prepaid postage). We suggest that you use UPS Ground Service 'Insured” when returning an item to us. Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
Please follow these steps to return a product
1. Email firstname.lastname@example.org requesting an RA (Return Authorization). Please include your Order ID Number and the reason for your return/exchange. All returns require an authorization which is issued only by email. Please note that an RA does not guarantee final disposition. All returns are subject to inspection. 2. Wait for an email response from us (usually within 24-48 hours) and then download the RA Return/Exchange Packing Slip and fill out the form completely. 3. Pack the products and RA Return/Exchange Packing Slip into a shipping box using packing material and secure with tape. 4. Please write your Order ID Number on the outside of the shipping box (please do not write on the product package). 5. Send the return to: PeohZarr RETURNS/EXCHANGES DEPT PeohZarr 8310 Castleford St, Ste 200 Houston, TX 77040 Phone：832 280 7668
Kindly be noted the premise of wireless charging is that the device itself can accept wireless charging. Our wireless charger could work well with all Qi-Enabled devices, please first make sure if your device support wireless charging. Another reason leading to failure of wireless charging may be the case on your device. The charging will fail if your device case is too thick, there is any metal object on your case or your case is made of metal material. Please take off your case and have a try once more. If these two methods do not work, please try to restart your device. If all above cannot help you, please do not worry, our fast charger goes with 3-year warranty and 1-year money back guarantee, please feel free to email us at email@example.com, we are always here to help you.
Yes, you can skip a song by pressing and holding the MFB of right earbud for 2s and go back one song by pressing and holding the MFB of left earbud for 2s. You could find these operations in the user manual.